Terms of Service

Tendrill is a business tool for financial professionals. You must be at least 18 years old and use Tendrill for business purposes. If you use Tendrill on behalf of a firm, you represent that you are authorized to bind that firm to these Terms.

Tendrill is software that helps financial advisors organize and analyze portfolio, prospect, market, and client information. Tendrill is a software provider only.

Tendrill is not a registered investment adviser, broker-dealer, or custodian, and nothing Tendrill produces is investment, legal, tax, or financial advice. Advisors remain solely responsible for the advice they give their clients and for their own regulatory and fiduciary obligations. AI-generated output can be incomplete or inaccurate and must be reviewed by a qualified professional before it is relied on or acted upon.

You are responsible for safeguarding your account credentials and for all activity under your account. Enable available security features, keep your contact information current, and notify us promptly at david@tendrill.ai if you suspect unauthorized access.

You agree not to:

• Use Tendrill for any unlawful purpose or in violation of these Terms.
• Upload or connect data you are not authorized to share, or that infringes the rights of others.
• Attempt to reverse engineer, copy, resell, or create derivative works of the service except as permitted by law.
• Probe, scan, or test the vulnerability of the service, or breach its security or authentication measures, without authorization.
• Interfere with or disrupt the service, or use it to build a competing product.

You retain ownership of the data you and your clients provide ("Your Data"). You grant Tendrill the rights needed to process Your Data to provide and improve the service, as described in our Privacy Policy.

You represent that you have the authority and any necessary consents to provide client and prospect information to Tendrill, and that doing so complies with your legal and regulatory obligations. Where a signed Data Processing Agreement exists between Tendrill and your firm, it governs our handling of your clients' nonpublic personal information.

If you send us feedback, ideas, or suggestions about the service, you grant Tendrill a non-exclusive, perpetual, royalty-free license to use them to operate and improve our products, without obligation to you. Feedback is not confidential, and you should not send us information you do not want us to use this way.

Tendrill connects to third-party services such as Plaid, custodial data providers, and AI model providers. Your use of those services may be subject to their own terms. A list of the subprocessors we rely on is published at tendrill.ai/security. We are not responsible for third-party services we do not control.

Some plans are paid and some access may be provided at no charge or on a trial basis. Where fees apply, they are set out in the applicable order form or plan description. Paid fees are non-refundable except as expressly stated in your plan or required by law.

Tendrill and its software, design, and content are owned by Tendrill, LLC and its licensors and are protected by intellectual property laws. These Terms do not grant you any rights in Tendrill except the limited right to use the service as permitted here.

We work to keep the service available and reliable, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue features, and we may set reasonable usage limits. For material adverse changes to a paid plan, we will provide reasonable notice.

The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any output is accurate or complete.

To the maximum extent permitted by law, Tendrill, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill. Our total liability arising out of or relating to the service will not exceed the amount you paid to Tendrill in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars if you paid nothing.

You agree to indemnify and hold harmless Tendrill, LLC from claims, damages, and expenses arising out of your use of the service, Your Data, or your breach of these Terms or of applicable law.

You may stop using Tendrill at any time. We may suspend or terminate access if you violate these Terms or to protect the service or its users. On termination, your right to use the service ends; sections that by their nature should survive (such as ownership, feedback, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Subject to Section 16, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute not subject to arbitration.

Please read this section carefully. It affects how disputes between you and Tendrill are resolved.

• Informal resolution first. Before starting a formal proceeding, you agree to contact us at david@tendrill.ai and try to resolve the dispute informally for at least 30 days.
• Binding arbitration. Except as noted below, any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by a recognized arbitration provider under its applicable rules, seated in Delaware or conducted remotely. Judgment on the award may be entered in any court of competent jurisdiction.
• Class-action waiver. Disputes will be arbitrated only on an individual basis. You and Tendrill waive any right to bring or participate in a class, collective, or representative action.
• Exceptions. Either party may bring a claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.
• 30-day opt-out. You may opt out of this arbitration agreement by emailing david@tendrill.ai within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect the rest of these Terms.

We respect intellectual property rights. If you believe content on the service infringes your copyright, send a notice with the information required by the Digital Millennium Copyright Act (DMCA) to david@tendrill.ai. We may remove infringing content and terminate repeat infringers.

If you and Tendrill have signed a separate written agreement for the service (such as a Pilot Agreement, master services agreement, or Data Processing Agreement), that agreement controls over these Terms to the extent of any conflict.

We may update these Terms as the service evolves. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Continued use after changes take effect means you accept the updated Terms.

• Entire agreement. These Terms, together with any documents they reference and any signed agreement between us, are the entire agreement on this subject.
• Severability. If a provision is unenforceable, the rest remains in effect.
• Waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Relationship. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
• Notices. We may provide notices by email or in the product; you may reach us at the address below.

Questions about these Terms go to david@tendrill.ai. Tendrill, LLC, a Delaware limited liability company.