We’re here to help
Whether you have a question, need troubleshooting help, or want to provide feedback, we’re always available. Here’s how to reach us.Support Channels
Text Tendrill
Fastest for quick questionsJust text “help” or ask your question directly. Tendrill can answer most questions instantly.Examples:
- “Help with connection”
- “How do I set alerts?”
- “Cancel my subscription”
Email Support
Best for detailed issuesdavid@tendrill.aiResponse time: Within 24 hoursInclude your phone number and a description of your issue.
Self-Service Resources
Before reaching out, check if these resources can help:FAQ
Answers to the most common questions
Connection Troubleshooting
Fix brokerage connection issues
Getting Started
Step-by-step setup guide
Features Guide
Learn how to use all features
What to Include in Your Request
To help us resolve your issue quickly, please include:For account or billing issues
For account or billing issues
- Phone number registered with Tendrill
- Description of the issue
- Screenshots if applicable
For connection problems
For connection problems
- Which brokerage you’re trying to connect
- Error message (if any)
- Steps you’ve already tried
- Screenshots of any errors
For data discrepancies
For data discrepancies
- Which account/holding is affected
- What you expected to see
- What you’re actually seeing
- Screenshot comparison if possible
For feature requests
For feature requests
- What you’d like to see
- How you’d use it
- Any examples from other products
Response Times
| Channel | Typical Response |
|---|---|
| Text to Tendrill (automated) | Instant |
| Text to Tendrill (human escalation) | Within 4 hours |
| Email support | Within 24 hours |
| Priority support (Premium) | Within 4 hours |
Common Support Requests
Account Issues
I can't log in
I can't log in
- Make sure you’re using the correct phone number
- Request a new verification code
- Check that you’re not blocking Tendrill’s number
- Email david@tendrill.ai if issues persist
I want to change my phone number
I want to change my phone number
Text “change phone number” or email david@tendrill.ai with:
- Your current phone number
- Your new phone number
- Verification that you own both numbers
I want to cancel my subscription
I want to cancel my subscription
Text “cancel subscription” or manage from your dashboard at tendrill.ai. Your account will remain active on the free tier.
Technical Issues
Tendrill isn't texting me back
Tendrill isn't texting me back
- Send a simple message like “hello”
- Check that Tendrill’s number isn’t blocked
- Verify your phone can receive SMS
- Try again in a few minutes
- Email support if issues persist
My data looks wrong
My data looks wrong
- Text “refresh my portfolio”
- Check that your accounts are still connected
- Wait 24 hours for recent trades to sync
- Contact support with specifics if still incorrect
Alerts aren't working
Alerts aren't working
- Verify your alert settings: “What alerts do I have?”
- Check that the condition hasn’t already been met
- Confirm your account is still connected
- Reset the alert: “Cancel [alert] then set it again”
Feedback & Feature Requests
We love hearing from users! Share your thoughts:Send Feedback
feedback@tendrill.ai - Tell us what you think
- Features you’d love to see
- Things that confused you
- What you like about Tendrill
- How we can improve
Community
Join other Tendrill users:Specialized Contacts
| Topic | Contact |
|---|---|
| General support | david@tendrill.ai |
| Security concerns | security@tendrill.ai |
| Privacy requests | privacy@tendrill.ai |
| Press inquiries | press@tendrill.ai |
| Partnerships | partners@tendrill.ai |
Status & Outages
Check if Tendrill is experiencing any issues:System Status
Check current system status and any ongoing incidents
We read every message. Whether it’s a bug report, feature idea, or just to say hi - we appreciate you taking the time to reach out.