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You’re always in control

Whether you want to disconnect one account, remove all connections, or delete your entire Tendrill account, the process is straightforward. Here’s how to manage your data.

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Options available

ActionWhat It DoesYour Data
Disconnect one accountRemoves one brokerageThat account’s data deleted
Disconnect all accountsRemoves all brokeragesAll portfolio data deleted
Delete Tendrill accountRemoves everythingComplete data deletion

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Disconnecting a single account

If you want to remove one brokerage but keep using Tendrill:

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Via dashboard

1

Go to tendrill.ai and log in

Navigate to your account settings
2

Find Connected Accounts

Click on the account you want to remove
3

Click 'Disconnect'

Confirm when prompted

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Via text

You: Disconnect my Fidelity account

Tendrill: Are you sure you want to disconnect your Fidelity 
account? I'll stop monitoring those holdings.

Type "yes" to confirm.

You: yes

Tendrill: ✅ Fidelity account disconnected.

• Holdings from that account: Removed
• Alerts for those positions: Cancelled
• Your other accounts: Still connected

You can reconnect anytime.

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What happens next

  • Immediately: Tendrill loses access to that account
  • Within 24 hours: All data from that account is deleted
  • Alerts: Any alerts for stocks only in that account are cancelled
  • Other accounts: Unaffected

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Disconnecting all accounts

To remove all brokerage connections while keeping your Tendrill account: 
You: Disconnect all my accounts

Tendrill: This will disconnect all 3 of your brokerage 
accounts:
• Fidelity Individual
• Vanguard IRA
• Robinhood

I'll stop monitoring your portfolio and delete all 
holdings data. Your Tendrill account will remain 
active for future use.

Type "disconnect all" to confirm.

You: disconnect all

Tendrill: ✅ All accounts disconnected.

• All holdings data: Deleted
• All alerts: Cancelled
• Your account: Still active

You can reconnect accounts anytime by texting 
"connect account" or visiting tendrill.ai.

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Deleting your Tendrill account

For complete account deletion:

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Via text

You: Delete my account

Tendrill: ⚠️ Account deletion request

This will permanently delete:
• Your Tendrill account
• All connected brokerage accounts
• All conversation history
• All preferences and alerts

This cannot be undone.

To confirm, type "delete my account permanently"

You: delete my account permanently

Tendrill: ✅ Account deletion initiated.

• All connections: Terminated
• All data: Queued for deletion
• Timeline: Completed within 24 hours

Thank you for trying Tendrill. If you ever want to 
return, you're always welcome. 👋

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Via email

Email delete@tendrill.ai with:
  • Subject: “Account Deletion Request”
  • Body: Your phone number and confirmation
We’ll process within 24 hours and confirm via email.

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What gets deleted

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Immediately upon disconnection

  • Access to your brokerage account(s)
  • Real-time monitoring stops
  • No new data collected

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Within 24 hours

  • Holdings and positions data
  • Account balances
  • Transaction history
  • Active alerts for removed positions

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Within 30 days

  • Backup copies are purged
  • Audit logs (anonymized) may remain for security

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Preserved unless you request deletion

  • Conversation history (can be deleted separately)
  • Anonymized usage statistics

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Deleting conversation history only

If you want to keep your accounts connected but clear your chat history: 
You: Delete my conversation history

Tendrill: This will delete all our previous conversations.
I won't remember past questions or context.

Your connected accounts and alerts will stay active.

Type "clear history" to confirm.

You: clear history

Tendrill: ✅ Conversation history cleared.

I've forgotten our previous chats. Your portfolio 
monitoring continues as normal. How can I help?

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Managing via Plaid

You can also manage connections through Plaid’s consumer portal:
1

Visit my.plaid.com

This is Plaid’s official consumer portal
2

Log in with your information

Verify your identity
3

Find Tendrill in your connected apps

You’ll see all apps using Plaid with your accounts
4

Revoke access

Click to disconnect Tendrill’s access

Plaid Consumer Portal

Manage all your financial app connections in one place

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After deletion

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What you’ll experience

  • No more texts from Tendrill
  • Cannot log in to dashboard
  • No access to historical insights

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If you want to return

  • Sign up fresh with your phone number
  • Reconnect your accounts
  • Start building history again
We don’t penalize returning users - you’re always welcome back!

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Data deletion verification

Want proof your data was deleted? 
You: Confirm my data was deleted

Tendrill: I don't have any records associated with 
this phone number. If you previously had an account,
it has been fully deleted.

Would you like to create a new account?

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FAQ

  • Active data: Within 24 hours
  • Backup copies: Within 30 days
  • You’ll receive confirmation when complete
No. Deletion is permanent and cannot be undone. Make sure you really want to delete before confirming.
No. Disconnecting from Tendrill doesn’t affect your brokerage account in any way. The connection was read-only and one-directional.
Instead of deleting, you can:
  • Text “pause alerts” to stop notifications temporarily
  • Disconnect accounts but keep your Tendrill account
  • Resume anytime without losing settings

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Need help?

Contact Support

Get help with deletion requests

Privacy Questions

Questions about your data