You’re always in control
Whether you want to disconnect one account, remove all connections, or delete your entire Tendrill account, the process is straightforward. Here’s how to manage your data.Options available
Disconnecting a single account
If you want to remove one brokerage but keep using Tendrill:Via dashboard
1
Go to tendrill.ai and log in
Navigate to your account settings
2
Find Connected Accounts
Click on the account you want to remove
3
Click 'Disconnect'
Confirm when prompted
Via text
What happens next
- Immediately: Tendrill loses access to that account
- Within 24 hours: All data from that account is deleted
- Alerts: Any alerts for stocks only in that account are cancelled
- Other accounts: Unaffected
Disconnecting all accounts
To remove all brokerage connections while keeping your Tendrill account:Deleting your Tendrill account
For complete account deletion:Via text
Via email
Email delete@tendrill.ai with:- Subject: “Account Deletion Request”
- Body: Your phone number and confirmation
What gets deleted
Immediately upon disconnection
- Access to your brokerage account(s)
- Real-time monitoring stops
- No new data collected
Within 24 hours
- Holdings and positions data
- Account balances
- Transaction history
- Active alerts for removed positions
Within 30 days
- Backup copies are purged
- Audit logs (anonymized) may remain for security
Preserved unless you request deletion
- Conversation history (can be deleted separately)
- Anonymized usage statistics
Deleting conversation history only
If you want to keep your accounts connected but clear your chat history:Managing via Plaid
You can also manage connections through Plaid’s consumer portal:1
Visit my.plaid.com
This is Plaid’s official consumer portal
2
Log in with your information
Verify your identity
3
Find Tendrill in your connected apps
You’ll see all apps using Plaid with your accounts
4
Revoke access
Click to disconnect Tendrill’s access
Plaid Consumer Portal
Manage all your financial app connections in one place
After deletion
What you’ll experience
- No more texts from Tendrill
- Cannot log in to dashboard
- No access to historical insights
If you want to return
- Sign up fresh with your phone number
- Reconnect your accounts
- Start building history again
Data deletion verification
Want proof your data was deleted?FAQ
How long does deletion take?
How long does deletion take?
- Active data: Within 24 hours
- Backup copies: Within 30 days
- You’ll receive confirmation when complete
Can I get my data back after deletion?
Can I get my data back after deletion?
No. Deletion is permanent and cannot be undone. Make sure you really want to delete before confirming.
Will my brokerage know I disconnected?
Will my brokerage know I disconnected?
No. Disconnecting from Tendrill doesn’t affect your brokerage account in any way. The connection was read-only and one-directional.
What if I just want to pause?
What if I just want to pause?
Instead of deleting, you can:
- Text “pause alerts” to stop notifications temporarily
- Disconnect accounts but keep your Tendrill account
- Resume anytime without losing settings
Need help?
Contact Support
Get help with deletion requests
Privacy Questions
Questions about your data